In short: You change your plan yourself from the main page. Any upgrade or downgrade takes effect immediately, and you see the prorated amount before you confirm. Meta’s message charges are separate and are not part of your Mumble plan.
The plans
| Plan | Monthly price | Agents included | Message templates per month |
|---|---|---|---|
| Standard | $48 | 3 | 500 |
| Pro | $84 | 3 | 2,000 |
| Scale | $220 | 5 | 10,000 |
| Enterprise | Custom | Custom | 20,000 |
- Prices are before VAT. Annual billing is 30% cheaper.
- Pro adds Dolores AI and Mumble Tracker.
- The pricing page always has the current prices and full comparison.
Change your plan or add agents
- On the main page, click Upgrade plan.
- Choose the plan and the total number of agents: 3, 5, 10, 15 or 20. For more than 20 agents, contact sales for Enterprise.
- Review the preview. It shows the prorated amount.
- Confirm. The change applies immediately, and your quotas update at the same moment.
- Upgrade: you pay the difference for the rest of the billing period.
- Downgrade: unused time on the old plan becomes a credit. Before downgrading, check that no chatbot or campaign uses Pro features like Dolores AI.
- Switching monthly to yearly (or back): the billing cycle restarts.
Buy extra operations
Going over a quota is not charged automatically. To add more, click Upgrade operations on the main page, choose a category and a quantity:
- Message templates: $0.0105 each
- API requests: $0.003 each
- Automation runs: $0.0039 each
- AI credits: $0.029 each
- Chatbot steps: $1 each
Card, invoices and cancelling
Open Payment portal from the menu to update your card, edit billing details, download invoices or cancel. See Mumble’s Billing Portal.
- After you cancel, the plan stays active until the next billing date. Payments already made are not refunded.
- Your data is kept for 90 days, so you can reactivate. After that it is deleted.
- Plans renew automatically, so cancel an annual plan well before its renewal date.
Common questions
I upgraded, but the new features don’t show
Refresh the page, or log out and back in. If they still don’t show, contact support with a screenshot.
My card was declined
Add a valid card in the billing portal. The account works again after the next successful charge.
I paid Mumble, but messages are not sent
Meta needs its own payment method. Add it from Settings > Personal Profile. See Paying Meta and WhatsApp Messaging Costs.
Can I get a refund?
Payments are not refunded. If you see an error, such as a double charge, contact support in writing within 15 days of the invoice.