In short: You update your card, download invoices and edit your company details in the Mumble billing portal, which runs on Stripe. It covers Mumble charges only. WhatsApp message charges come from Meta and are managed in Meta Business Manager.
Open the billing portal
- Log in to app.mumble.co.il.
- Open the menu and click Billing Portal.
- A new tab opens with Mumble Billing. No extra login is needed.
Plan changes are not made here. Use Upgrade Plan on the main page. See Upgrading or Changing Your Plan in Mumble.
What you can do in the portal
- Payment method: click Add payment method or Update. Credit cards, Apple Pay and Google Pay are accepted. The new card is used from the next charge.
- Invoice history: click an invoice, then Download invoice to get the PDF. All invoices stay available. Each invoice is also emailed to the billing email.
- Billing information: click Update information to edit the company name, billing email, address, phone and tax ID.
For an Israeli VAT number, choose IL VAT in the tax ID field and enter the 9 digits with no spaces. Invoices are issued by Mumble Group, Inc.
Changes apply from the next invoice. Invoices already issued do not change.
Common questions
A charge failed
The card expired, hit its limit, or the bank declined it. Stripe tries again over the next few days. Update the card in the portal as soon as you can, because an unpaid balance can lead to suspension.
I did not get the invoice by email
Check the billing email under Billing Information and your spam folder. You can always download it from the invoice history.
I need a corrected old invoice
Contact Mumble support with the invoice number and the correction, for example a new company name or VAT number.
I see a charge I don’t recognize
Open the invoice to see its line items. WhatsApp message charges come from Meta, not Mumble. See Paying Meta and WhatsApp Messaging Costs.