In short: Settings has three tabs. Personal Profile is your user and the Meta connection. Business Profile is what customers see on WhatsApp. Technical Profile controls how the account works. Each tab saves with Update details.
Personal Profile
- Name, email, personal phone: your login details. The personal phone gets your login codes.
- Meta details: filled in automatically when you connect to Meta. Keep them private.
- Meta payment: use Click here for Meta payment settings to add a card at Meta. Your Mumble plan doesn’t cover Meta’s charges. See Meta messaging costs.
- Two-factor authentication: on by default. The code arrives on WhatsApp, and you can ask for it by email instead. Leave it on.
- Login history: recent logins with device, location and time.
Business Profile
These fields sync to your WhatsApp Business profile, so customers see the changes.
- Business name, About, address, email, website, description.
- Profile picture: JPG or PNG, up to 5MB.
- Operating hours: turn on, then set hours for each day. A day turned off counts as closed.
- Message when the business is closed: sent automatically outside your hours, up to 150 characters. Only your text is sent, so write the hours in it if you want them. A customer gets it at most once every 4 hours.
If you use the same number in the WhatsApp Business app (coexistence), edit the profile in the app. Mumble can’t change it.
Technical Profile
- Auto-sync templates from Meta: keep it on, so template statuses stay up to date.
- API Key: create and copy your key. See The Mumble API.
- Forward message to Webhook: sends every incoming customer message to your URL. See Webhooks in Mumble.
- Default agent or default team: who gets chats when no other rule applies. Choose one, not both.
- Auto-assign when an agent sends a message: the first agent to reply owns the chat.
- Link shortening, UTM codes, sender name: options for outgoing messages.
- Time zone: used as a backup for scheduled sends. Scheduled campaigns follow your computer’s time zone.
- Reopen conversation: 0 to 15 minutes, 3 by default. It stops a quick “thanks” after you close a chat from reopening it.
- Connect a new WhatsApp Business account: replaces your current number. Customers, lists and past chats stay. See Updating Your Number.
Common questions
I changed the business name but customers still see the old one
The update can take a while. If you use coexistence, change it in the WhatsApp Business app.
Everything is connected, but messages aren’t sent
Usually there’s no payment method at Meta. Add one with the link in Personal Profile.
The login code doesn’t arrive
Check that your personal phone number is correct. On the code screen, click to get it by email.
Closed chats keep reopening on every “thank you”
Raise the Reopen conversation time, up to 15 minutes.