In short: Operating hours tell Mumble when your business is open. When a customer writes outside those hours, Mumble sends your out-of-office reply automatically. It is the only built-in auto-reply, so any other automatic message needs a Chatbot, an automation or Dolores AI.
Set your operating hours
- Open Settings from the side menu.
- Choose the Business Profile tab (
פרופיל עסקי). - Go to Operating Hours (
בחירת שעות פעילות) and turn on the main toggle. - For each day, turn the day on and set a start and end time. A day that is off counts as closed all day.
- Click Update Details (
עדכון פרטים) to save.
Mumble uses the account time zone from the Technical Profile tab. If it is wrong, the reply goes out at the wrong times.
Write the out-of-office reply
- Type it in Message when the business is closed (
הודעה במידה והעסק סגור), up to 150 characters. - Only your text is sent. Mumble does not add your hours, so write them in if you want customers to see them.
- The same customer gets the reply at most once every 4 hours, so it does not repeat on every message.
Example: “Thanks for writing! We’re closed now. We’re open Sun-Thu 9:00-18:00 and will reply soon.”
The reply is a free-form message, so Meta counts it as a service message. See Paying Meta and WhatsApp Messaging Costs.
Common questions
The reply is not sent
Check that the main toggle is on and that the customer wrote outside the hours for that day. Also check the time zone in the Technical Profile.
The reply is sent during business hours
That day’s toggle is probably off, so the day counts as closed. Turn it on and make sure the end time is later than the start time.
How do I send a welcome message?
There is no welcome message field. Use a Chatbot that starts on a customer’s first message, an automation, or Dolores AI.
150 characters is not enough
Keep the reply short and point to the next step. For a longer flow, use a Chatbot, which has no such limit.