In short: Make.com has a Mumble app that connects with your Mumble API key. It lets tools like Google Sheets, Shopify or Calendly send WhatsApp templates and create customers in Mumble. To start a scenario from a WhatsApp message, use a webhook from Mumble.
Connect Mumble to Make
- In Mumble, go to Settings > Technical Profile > API Key and click Copy. If there is no key yet, create one there.
- In Make, click Create a new scenario.
- Add a module, search for Mumble, and choose an action, for example Send Template With Variables.
- Paste the API key when Make asks. Make saves the connection for future scenarios.
- Before the Mumble module, add the app that starts the scenario, such as Google Sheets or Shopify.
- Map the fields and test with your own phone number.
The API key gives full access to your account. Keep it only in Make’s connection settings.
What the Mumble app can do
- Send Template and Send Template With Variables: send an approved template.
- Send Text Message: free text, only if the customer wrote in the last 24 hours.
- Add New Customer, Add New Label, Delete Label.
- Make an API Call: anything else from the Mumble API documentation.
Popular scenarios: a WhatsApp message seconds after a website form, an order confirmation from Shopify, and a reminder the day before a Calendly meeting. Use a Utility template for confirmations and reminders. The customer must agree to receive WhatsApp messages from you.
Start a scenario from a WhatsApp message
The Mumble app has no triggers. Add a Make Webhook trigger, copy its URL, and choose one:
- Every incoming message: paste the URL in Settings > Technical Profile > Forward message to Webhook.
- Specific events: create an automation with the Send Webhook action. See Webhooks in Mumble.
Common questions
I get an invalid phone number error
Use international format without + or a leading 0, for example 972501234567. See International Phone Number Format.
Send Text Message fails
The customer hasn’t written in the last 24 hours. Send a template instead, which always works.
Scenarios stopped mid-month
Each Make call uses your plan’s API requests, and each template uses your template messages. Check the meters on the main page and upgrade if needed.
My API key leaked
There is no replace button in Mumble. Contact support to replace it, then update the connection in Make.