In short: The Inbox has AI tools that help agents write, translate, summarize and transcribe. An agent starts every action and decides what to send. Each action uses AI credits, so in practice the tools work from the Pro plan or with purchased credits.
Where to find them
- Sparkles icon (✨) in the composer toolbar, next to the microphone: actions on the reply you’re typing.
- Sparkles icon in the chat header, next to the close-conversation icon: actions on the whole chat.
- A message’s action menu: actions on one message the customer sent.
- The template editor: an AI button that writes or improves template text.
What each action does and costs
| Action | What it does | AI credits |
|---|---|---|
| Improve message, Make it friendly, Make it formal, Make it shorter, Make it persuasive, Fix errors, Translate | Rewrites the draft in the composer | 1 each time |
| Generate reply | Suggests a reply based on the chat | 2 |
| Summarize conversation | Writes a summary and saves it as an agent note on the customer card | 3 |
| Translate (on a customer’s message) | Translates a message you received | 1 |
| Transcribe recording | Turns a voice message into text | 3 |
| Extract text | Reads the text in an image the customer sent | 3 |
How to use them well
- Type a quick draft, even a rough one.
- Click the sparkles icon and choose an action.
- Read the result, fix anything wrong, and send.
- AI can make mistakes or add details that aren’t true. Always read before sending.
- Match the tone to the situation. A “friendly” reply to a serious complaint can feel dismissive.
- For AI-written templates, remove any promotional wording from a Utility template, or Meta may reject it or change its category.
These tools assist your agents. Dolores AI is different: it answers customers on its own.
Common questions
The AI actions stopped working
Your AI credits are probably used up. Buy more credits or upgrade your plan. The account owner gets an email when credits run out.
Where is the conversation summary?
It’s saved as the newest note in the Agent Notes section of the customer card.
Do the tools work on the Standard plan?
The icons appear, but Standard includes no AI credits. You need Pro or higher, or purchased credits.
The suggested reply is too general
Add details to your draft first, like what the customer asked and what was agreed, then run it again.