In short: Dolores AI is Mumble’s AI agent. It answers customers on WhatsApp from the knowledge you give it, and it can act in your account, for example assign a chat to a team. It is available on Pro and higher, and it stays off until you click Activate AI.
What it costs
| Plan | AI credits per month |
|---|---|
| Standard | Not available |
| Pro | 1,000 |
| Scale | 5,000 |
| Enterprise | 10,000 |
- A normal reply: 3 credits. If the customer sends several messages in a row, Dolores answers once and you pay once.
- Extras: an image or voice message adds 1 credit, a document adds 2 or 3.
- Handoff summary when Dolores passes the chat to an agent: 3 credits.
- AI step inside a chatbot flow: 1 credit per run.
When credits run out, the account owner gets an email. Extra credits are listed on the pricing page. Dolores replies are also Meta service messages, billed separately: see Paying Meta and WhatsApp Messaging Costs.
Set it up
- Open Dolores AI from the main menu.
- In AI Settings, pick a template for your business type, or start from scratch.
- Edit every section: business details, products, pricing, FAQ, sales approach and additional instructions. Delete any example text you don’t need, or Dolores will treat it as true. Set the agent’s name and role under additional instructions.
- In Knowledge Base, add at least one source: pasted text, a website link or a document (PDF, DOC, TXT, CSV, XLSX and similar).
- In Actions, click Add integration and add one key action, for example “When the customer asks for a person, assign to the Support team”.
- Click Playground and test 5 to 10 real-life conversations.
- Click Activate AI (
הפעלת AI). The header shows Active.
Links and documents are read when you add them. If the source changes, delete it and add it again.
Three ways to use Dolores
- For every new inquiry: choose Dolores AI as the default bot for all customers on the chatbots page.
- After a chatbot: a bot collects details first, then hands the chat to Dolores.
- As one AI step in a chatbot flow: for a single decision, like sorting hot and cold leads.
Keep Dolores focused on your business. Meta does not allow general-purpose AI assistants on WhatsApp, but business agents like Dolores are allowed.
Common questions
Dolores is set up but does not reply
Check that the header shows Active and that you have credits left this month.
Dolores makes up answers
The knowledge base is too thin. Add precise answers to what customers ask most, and test again in the Playground.
An action fires at the wrong time
Write the description like an instruction to a new employee, including when not to act. For example: “when the customer clearly asks to place an order, not just asks about the price”.
Dolores ignores a document
A scanned PDF without readable text may not work well. Upload a text version instead.