In short: When one phone and the WhatsApp Business app aren’t enough anymore, you can move your number to Mumble without losing it. With Meta’s coexistence feature, you connect the number you already use, keep the app on your phone, and add a shared team inbox, campaigns and automations.
What coexistence means for you
Moving to the API used to mean deleting the number from the app and starting over. Now the same number works in both places:
- Customers keep writing to the same number.
- The app keeps working for quick replies from your phone.
- Mumble adds campaigns, chatbots, Dolores AI and a shared inbox for your team.
Some features stay in the app only, like groups and calls. The full list is in Connecting an Existing WhatsApp Business Number to Mumble.
Before you start
- Update the WhatsApp Business app to the latest version.
- Have a Facebook Page for the business and admin access to your Meta business portfolio.
- If you set a two-step verification PIN in the app, have it ready.
- Make sure the number isn’t connected to another API provider. If it is, see Migrating from Another BSP.
- Have a credit card ready for Meta’s charges.
The move, step by step
- In Mumble, choose Connect through Meta and pick the option to connect an existing WhatsApp Business app.
- Log in to Facebook and choose your business portfolio. Keep the business name exactly as it is in the app.
- Scan the QR code from the app on your phone and confirm.
- When asked, share your chat history. If you skip it, getting it later means connecting again from scratch.
- Add a payment method at Meta from Settings > Personal Profile.
Your contacts and recent chats sync to Mumble in the background. New messages show up in both the app and Mumble.
Tips for a smooth start
- Turn off the app’s greeting and away messages if you set them up in Mumble, or customers get two automatic replies.
- Know the costs: messages from the app stay free. Messages sent through Mumble are charged by Meta. See Paying Meta and WhatsApp Messaging Costs.
- Set up your team: add agents, set operating hours, and build automations for repetitive work.
For the first couple of days, keep an eye on the inbox to make sure chats reach the right people. If you want help mapping your flows, our support team is happy to go through them with you.
