In short: If your number already runs in the WhatsApp Business app, you can connect it to Mumble and keep using the app. This is called coexistence. You connect by scanning a QR code from the app, and then the same number works in both places.
Before you start
- The phone with the WhatsApp Business app, updated to the latest version.
- A Facebook Page for the business and access to Meta Business Manager.
- The number isn’t connected to another API provider. If it is, disconnect it there first.
- A credit card for Meta’s charges.
Number not in any WhatsApp app? Use Connecting a New WhatsApp Number instead.
Connect the number
- Log in to Mumble. In the window that opens, choose Connect through Meta.
- Log in to Facebook, choose your business portfolio and approve the permissions.
- Choose the option to connect your existing WhatsApp Business app. A QR code appears.
- On the phone, open WhatsApp Business > Settings > Linked devices and scan the code.
- Wait up to a minute. The number shows as connected on Mumble’s main page.
- Go to Settings > Personal Profile and click Click here for Meta payment settings. Add a card at Meta.
Without a payment method, messages from Mumble aren’t delivered, while the app keeps working. See Meta messaging costs.
What works where
- Contacts and chat history: Mumble syncs them from the app.
- Messages you send from the app: show up in Mumble too.
- Templates and campaigns: sent from Mumble only.
- Business profile (name, description, photo): edit it in the app. Mumble can’t change it.
- Groups, calls, catalog and the app’s own quick replies and labels: stay in the app.
- Broadcast lists: no longer available in the app. Use Mumble campaigns.
- Cost: messages from the app stay free. Messages sent through Mumble are charged by Meta.
Common questions
The QR code expired
It’s valid for only a minute or two. Refresh it and scan right away.
The app says the number is already connected to the API
Another provider, or an old account of yours, still holds it. Disconnect it there, then scan again.
Messages come in, but Mumble can’t send
Usually there’s no payment method at Meta. Add one from Personal Profile.
Can I still answer from my phone?
Yes. The app keeps working as before.