In short: A new number is one that is not active on WhatsApp or the WhatsApp Business app. You connect it from Meta’s connection screen inside Mumble in about ten minutes. You can send messages only after you add a payment method in Meta.
Before you start
- A free number: not registered on any WhatsApp app. If it is, use the existing number path instead.
- Admin access to your Meta business portfolio, or create one during the process.
- The phone at hand to receive a code by SMS or call.
- A credit card for Meta’s charges.
Connect the number
- Log in to Mumble. In the WABA Onboarding popup, click Start connection through Meta.
- Log in with Facebook and approve the permissions.
- Choose your business portfolio, or create a new one.
- Choose New number.
- Enter the number with its country code, choose SMS or call, and type the code.
- Meta returns you to Mumble. The number shows as connected on the main page.
Add a payment method in Meta
- In Mumble, go to Settings > Personal Profile.
- In the Meta details section, click the Meta payment settings link. Meta’s billing page opens.
- Add a card and save.
- Send a test message to a team member’s phone.
Meta bills every delivered message separately from your Mumble plan. Details: Paying Meta and WhatsApp Messaging Costs.
Common questions
The code doesn’t arrive
Click Resend and switch between SMS and call. For calls, the number must accept international calls.
Meta refuses to register the number
The number is probably still on a WhatsApp app. Delete the account in the app, wait a few minutes, and try again.
The wrong business portfolio appears
Your browser is logged in to several Facebook accounts. Log out of all of them, log in with the right one, and start again.
Connected, but messages are not sent
Usually there is no payment method in Meta. If there is one, check the account status card on the main page for the reason.