In short: You can move your WhatsApp number from another provider (BSP) to Mumble with Meta’s official migration. Your number, display name, quality rating and good approved templates move with it. Your customers, chatbots, automations and integrations stay with the old provider, so export them first and rebuild them in Mumble.
What moves and what doesn’t
| Moves with the number | Rebuild in Mumble |
|---|---|
| Phone number and display name | Customers, lists and custom fields (import a file) |
| Quality rating and verified badge | Agents, teams and permissions |
| Messaging limit | Chatbots and automations |
| Approved templates with high quality | Integrations, API keys and webhooks |
| Chat history, campaign history and reports (not transferred) |
Copied templates start with an unknown quality rating, and Meta may review their category again.
Before you start
- Turn off two-step verification on the number. This is the most common blocker. Do it in Meta’s WhatsApp Manager, or ask the old provider in writing to do it.
- Business verification is complete in Meta, and the WhatsApp account isn’t restricted.
- The display name is approved, with no pending change.
- The number isn’t in coexistence (used in the WhatsApp Business app too). End that first.
- Export from the old provider: a customer file, your lists, screenshots of chatbot flows, a list of integrations, and the text of your templates.
Migrate step by step
- Sign up at app.mumble.co.il and start connecting to Meta. On an existing account, go to Settings > Technical Profile and click the link to connect a new WhatsApp Business account. This replaces the number on that account.
- Log in to Facebook and choose your existing business portfolio, not a new one.
- Enter the same phone number. Meta detects it’s with another provider and offers to migrate it. Approve.
- Wait for Meta to copy your templates. Until then, templates can’t be sent, but you can keep replying to customers who wrote in the last 24 hours.
- Go to Settings > Personal Profile and add a payment method at Meta with the link there. See Meta messaging costs.
- Import your customers. See Importing Customers from a File.
- Invite agents and set up teams, business profile and operating hours.
- Rebuild chatbots and automations, and recreate any templates that didn’t move.
- Update Make, Zapier or your CRM with Mumble’s API key and webhook URL.
Most migrations take one to three business days in total. Keep the old provider’s subscription until everything runs in Mumble.
Common questions
The migration fails with an unclear error
Usually two-step verification is still on. Also check business verification, a pending display name change and coexistence.
Copied templates show as rejected
Meta changed their category. Templates can’t be edited in Mumble, so delete the template and create a new one in the right category.
My templates didn’t appear in Mumble
The copy didn’t finish. Contact Mumble support.
My integrations stopped working
They still call the old provider. Switch them to the Mumble API key and address. See The Mumble API.