In short: Do your daily work in Mumble: chats, campaigns, templates, team and the business profile. Use Meta Business Manager (business.facebook.com) only for account infrastructure: verification, phone numbers, Meta billing and appeals.
What goes where
| Task | Where |
|---|---|
| Chats, campaigns, chatbots, automations, Dolores AI | Mumble |
| Creating templates and tracking their status | Mumble |
| Agents and teams | Mumble |
| Business profile: about, address, website, photo | Mumble (in Coexistence: the WhatsApp Business app) |
| Business verification | Meta |
| Adding a number, changing the display name | Meta |
| Payment method and Meta charges | Meta |
| Appeals on restrictions or rejected templates | Meta |
| Linking a Facebook Page for Click-to-WhatsApp ads | Meta |
| People’s access to Meta assets | Meta |
Where to find things in Meta
- Business verification: Settings > Security Center. See Meta Business Verification.
- Numbers and display name: WhatsApp Manager > Phone numbers. Name changes go through Meta review.
- Payment method: Billing > Payment methods. Mumble also links there from Settings > Personal Profile. Costs: Paying Meta and WhatsApp Messaging Costs.
- Quality, warnings and appeals: WhatsApp Manager > Account quality. Select the violation and click Request review.
- Team access to Meta: Settings > Users > People. This is separate from Mumble agents.
What Mumble shows from Meta
The WhatsApp account status card on Mumble’s main page shows the approved display name, account quality (green, orange, red), your messaging limit and sending status. Template statuses also sync from Meta.
Common questions
I changed something in Meta and Mumble doesn’t show it
Refresh the page. Some changes, like a display name review, take time at Meta. If it still doesn’t match after an hour, contact support.
I added a number in Meta. How do I add it to Mumble?
Connect it through Mumble. See Connecting a New WhatsApp Number to Mumble.
Where is my WhatsApp Business Account ID?
In WhatsApp Manager > Overview. Save it, because support will ask for it.
Messages stopped being delivered
Check the status card in Mumble first. Then check the payment method and Account quality in Meta.