In short: To start with Mumble you need a Meta Business account, a phone number for the business, a payment method in Meta and customer consent to message them. Sign-up and connecting WhatsApp take about 10 to 20 minutes. Meta’s message charges are separate from your Mumble plan.
Before you start
- A Meta Business account: create one at business.facebook.com. Start business verification early, because it raises how many customers you can message per day. See WhatsApp Business API Messaging Limits.
- A phone number: a new number, a number already on the WhatsApp Business app (you can keep using the app with Coexistence), or a number moving from another provider. A number on personal WhatsApp must be removed from that app first.
- A payment method in Meta: Meta charges per delivered message, separately from Mumble. Without one, templates can’t be sent. See Paying Meta and WhatsApp Messaging Costs.
- Customer consent: collect it on your forms or at checkout. Messaging people who didn’t agree leads to blocks and hurts your quality rating.
Set up your account
- Go to app.mumble.co.il and sign up with your email and business details.
- Choose a plan. You can change it later on the pricing page.
- Connect WhatsApp in the Meta window that opens: log in with Facebook, choose your business account, enter the phone number and verify it by SMS or call.
- Enter the display name customers will see. Meta reviews it, which can take a few days.
- Go to Settings, Personal Profile tab, and click the link to add payment details in Meta.
Your first five minutes
- In Settings, Business Profile, add your description, address, website and opening hours. With Coexistence, edit the profile in the WhatsApp Business app instead.
- Send a WhatsApp message from your personal phone to the business number. Reply to it from the Inbox.
- Open each menu item once: Inbox, Customers, Templates, Campaigns, Chatbot, Agents and Settings.
- Pick one goal and finish it first:
- Campaigns: import customers, then create a template.
- Team inbox: invite agents and create teams in Agents.
- Automation: build a welcome menu in Chatbot.
Common questions
The Meta connection stops partway
Usually the Meta Business account is missing or not active. Check it at business.facebook.com and try again.
I don’t see the payment link
It appears in Personal Profile only after the connection is complete. You can also add a card in Meta Business Manager under Billing.
Messages are not delivered
Check the Meta payment method, then the WhatsApp account status on the main page. A new business can message only a limited number of new customers per day.
An agent didn’t get the invitation
Ask them to check spam, then resend it from Agents.