Mumble’s Billing Portal: Update Your Card, Download Invoices, and Edit Company Details

TL;DR

All financial management of your Mumble account is done through the billing portal, powered by Stripe. In this article you’ll find how to reach the portal, how to add or update a credit card, how to download invoices, and how to update the company’s billing details, including an Israeli VAT number.

Background: Why Management Happens in Stripe and Not in Mumble

Payment management in Mumble is handled through Stripe’s customer portal, the accepted standard among SaaS services. Every action related to payment methods, invoices, or billing details takes place in this portal, not in Mumble’s own interface. This way, your card details are never stored on Mumble’s servers, only with Stripe.

The portal handles billing for your Mumble plan and operations top-ups only. Meta’s Conversation Pricing (the charge per message or conversation) is separate, and Meta bills it directly, not through Stripe.

How to Reach the Billing Portal

1. Log in to app.mumble.co.il.
2. Open the right-hand menu and click Billing Portal.
3. A new window opens at billing.stripe.com, branded as Mumble Billing.
4. The portal identifies you automatically – no additional login or password is needed.

The portal has three main areas: Payment Method, Billing Information, and Invoice History.

Important note: upgrading a plan, downgrading a plan, and operations top-ups are not done in the billing portal, but directly on Mumble’s home screen, by clicking Upgrade Plan or Upgrade Operations. In the billing portal you only manage the payment method, invoices, and billing details.

Adding and Updating a Payment Method

In the Payment Method area:

• If there is no payment method on the account, you’ll see the text No payment method and an Add payment method button. Click it, enter the card details, and save.
• If a payment method exists, the last 4 digits of the card and the card type are shown. To update, click Update, or click Add payment method to add another card.
• The portal supports international credit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay on supported devices.

Changing the payment method affects the next charge only. Charges already completed on the previous card are not changed and are not refunded automatically.

Downloading Invoices

The Invoice History area shows every invoice since the start of the subscription. In each row you’ll see:

• Date – when the invoice was issued.
• Amount – the charge amount in the billing currency.
• Status – Paid, Failed, or Open (pending charge).

Clicking an invoice row opens Stripe’s hosted invoice page, where you click Download invoice (sometimes shown as Download PDF) to get a PDF file. Invoices are available to download with no time limit – there’s no need to contact support even for old invoices.

In addition, an automatic email with the invoice is sent after every successful charge to the email address listed in the Email field under Billing Information.

Updating the Company’s Billing Details

The billing details are the fields that appear at the top of every invoice. To update them, go to the Billing Information area and click Update information.

Filling in the Tax ID for Businesses in Israel

In the Tax ID field, open the selector for the tax ID type and choose IL VAT. In the value field, enter the 9 digits of your VAT number, without spaces and without hyphens. An Israeli VAT number is 9 digits. Stripe displays this value in the header of every future invoice.

Filling in a VAT number matters if the company needs a tax invoice to reclaim VAT. Without a VAT number, the invoice is still valid but will not include the VAT field.

The Mumble Business Entity That Appears on the Invoice

The business entity that appears on every invoice issued from the portal is Mumble Group, Inc., registered in Israel. This is the legal entity the service agreement is signed with, and this is the name that appears in the invoice header, in the bank transfer payee details (if needed), and in any contractual correspondence.

This name cannot be changed by the customer – it is set by Mumble and is shared across all invoices in every country of operation. If your organization’s finance department requests official documentation of the vendor name (for example, for a vendor onboarding form in your ERP system), use this value exactly as it appears on the invoice.

When the Change Takes Effect

An update to the billing details applies to the next invoice and onward. Invoices already issued are not updated automatically. If you need a corrected invoice for an earlier period – for example, following an official name change or the addition of a VAT number that wasn’t entered in time – contact Mumble support with the invoice number and the correction needed.

Troubleshooting Common Issues

A Failed Charge

Cause: an expired card, an exceeded limit, or a temporary issue on the bank’s side.
Solution: Stripe will automatically retry the charge several times over the following days (Smart Retries). In the meantime, the account continues to work as usual. To keep the account from being suspended, update the payment method in the portal as soon as possible. After the update, Stripe will retry the charge within a few minutes.

An Invoice Didn’t Arrive by Email

Cause: the email address in the Email field is wrong, was changed after issuance, or the email landed in the spam folder.
Solution: check the address in the Billing Information section. In any case, you can download the invoice manually from Invoice History at any time – it doesn’t depend on email.

The Company’s New Name Doesn’t Appear on an Old Invoice

Cause: Stripe does not change invoices that have already been issued. A company name update applies from the next invoice onward.
Solution: if you need a corrected invoice for an earlier period, contact Mumble support with the invoice number and the corrected name.

There’s a Charge I Don’t Recognize

Cause: every charge in the portal is either for a Mumble plan (monthly or annual) or for an operations top-up made from the home screen.
Solution: open the specific invoice – the invoice line items spell out exactly what was charged. If it’s still unclear, contact Mumble support with the invoice number.

Related Articles

• Mumble plans and pricing – a breakdown of the plans, limits, and annual discount.
• Operations top-up – how to buy extra message templates, automations, AI credit, or API calls.
• General account settings – managing the personal profile, business profile, and technical profile.
• Managing agents and teams – adding agent seats and setting permissions.

The Bottom Line

All financial actions – updating a card, downloading invoices, and editing company details – are done independently in Stripe’s Mumble Billing portal, accessible from the right-hand menu inside Mumble. The contractual entity on every invoice is Mumble Group, Inc.